What to do if client is a no-show

We ask that coaches provide clients a grace period of 15 minutes to show up for their sessions. If a client still hasn't showed up after 15 minutes the session can be classified as a client no-show by following these steps:

1. While you're waiting, send an email to the client advising that you are waiting for them and share the video meeting URL in your email. You can find their email address in the Session Confirmation email and Calendar invite.
2. Once the 15 minutes grace period expires with no sign on the client, take a full screenshot of
   1. Your computer screen showing the meeting room URL and the current date and time
   2. The email you sent to the client
3. Reach out to support advising that the client was a no show and insert or attach the screenshots in/to the email. You will then be slated for compensation for the no-show session.