What's a SuperCoach and how to become one?

Every 3 months, we check if each coach meets the following criteria for the past year. If they do, they earn the SuperCoach badge for the next 3 months.

1. Maintain a 3% or less cancelation rate
   • SuperCoaches are required to have a cancelation rate of less than 3.0% of bookings they receive. No-shows also count towards the cancellation rate. Low cancellations mean candidates can book with confidence.
2. Attain an average rating of 4.8 or higher
   • SuperCoaches are required to have a 4.80 or higher average overall rating based on reviews from candidates over the past year. Candidates know they can expect an outstanding experience when they book with a SuperCoach.
3. Complete 5 or more sessions over the past 12 months
   • SuperCoaches are required to complete at least 5 sessions over the past year. Candidates know they'll be working with coaches who have helped people in similar situations to theirs in the past.

Coaches can track their progress towards SuperCoach status in their SuperCoach dashboard.