How is the reschedule rate calculated?
Reschedule rate:
- The Reschedule rate isn’t a SuperCoach criteria right now but it will soon become one. Coaches will need to keep their reschedule rate below 10% to qualify for the SuperCoach badge.
- The Reschedule rate is calculated on a sliding 12-month assessment period. Every 3 months, coaches' metrics over the past year are reviewed.
- Only sessions that were rescheduled and booked within the 12-month assessment period are included in the calculation.
- Reschedule rate is calculated using this formula:
- Reschedule rate (%) =
(Rescheduled Sessions/Booked Sessions) * 100
- Reschedule rate (%) =
- Only sessions rescheduled by the coach are taken into account. Sessions rescheduled by clients don't count towards the number of rescheduled sessions.
- If a coach reschedules a session multiple times, that session is only counted as having been rescheduled once.
Example:
- 5 rescheduled sessions in the 12-month assessment period.
- 100 booked sessions in the 12-month assessment period.
- Reschedule rate = (5 ÷ 100) × 100 = 5%